{"id":4442,"date":"2024-02-07T20:01:00","date_gmt":"2024-02-07T20:01:00","guid":{"rendered":"https:\/\/klickerdev.com\/enshored\/?p=4442"},"modified":"2024-02-07T20:19:45","modified_gmt":"2024-02-07T20:19:45","slug":"merchbar-crushes-query-backlog-grows-with-enshored","status":"publish","type":"post","link":"https:\/\/klickerdev.com\/enshored\/merchbar-crushes-query-backlog-grows-with-enshored\/","title":{"rendered":"Merchbar crushes query backlog, grows with Enshored"},"content":{"rendered":"<p>Merchbar is an online marketplace that showcases 35,000+ artists and houses the world\u2019s most extensive collection of official music apparel and merchandise. Products range from T-shirts and hats to vinyl records and headphones. The e-commerce startup works behind the scenes, partnering with Live Nation and Universal Music Group to dropship products to customers.<\/p>\n<h2>Challenge<\/h2>\n<p>The hundreds of daily help tickets resulted in delayed orders, cancellations, or failed deliveries. The backlog resulted in disappointed fans who went on to leave bad reviews.<\/p>\n<p>Merchbar needed to scale its support team rapidly. The holiday season was quickly approaching, and Merchbar needed a team that could handle the high volume of tickets and proactive coordination with multiple suppliers.<\/p>\n<h2>Solution<\/h2>\n<p>Merchbar partnered with Enshored eight weeks before the holiday season. Enshored quickly assembled and trained a crack team which allowed Merchbar to meet the holiday season sales spike.<\/p>\n<p>The extended team began taking on higher escalation tickets and has now grown by 4x.<\/p>\n<h2>Impact<\/h2>\n<p>With Enshored, Merchbar is flying high:<\/p>\n<ul>\n<li>First-touch response within <strong>8 hours<\/strong><\/li>\n<li><strong>~1000<\/strong> support tickets handled per week<\/li>\n<li><strong>10x<\/strong> projected growth in support team over the next 2 years<\/li>\n<\/ul>\n<blockquote><p>We knew Enshored could spin up a team fast enough to meet our demand,\u201d Murray says. \u201cIt\u2019s been great for us to increase our support capacity while we focus on other projects and grow as a company.<\/p>\n<p>Sarah Murray, Merchbar Fan Support Manager<\/p><\/blockquote>\n<p>Ready to grow <em>your <\/em>business? <a href=\"https:\/\/klickerdev.com\/enshored\/contact\/\" title=\"Contact\">Contact Enshored today.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Merchbar is an online marketplace that showcases 35,000+ artists and houses the world\u2019s most extensive&#8230;<\/p>\n","protected":false},"author":31,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[53],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/klickerdev.com\/enshored\/wp-json\/wp\/v2\/posts\/4442"}],"collection":[{"href":"https:\/\/klickerdev.com\/enshored\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/klickerdev.com\/enshored\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/klickerdev.com\/enshored\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/klickerdev.com\/enshored\/wp-json\/wp\/v2\/comments?post=4442"}],"version-history":[{"count":2,"href":"https:\/\/klickerdev.com\/enshored\/wp-json\/wp\/v2\/posts\/4442\/revisions"}],"predecessor-version":[{"id":4459,"href":"https:\/\/klickerdev.com\/enshored\/wp-json\/wp\/v2\/posts\/4442\/revisions\/4459"}],"wp:attachment":[{"href":"https:\/\/klickerdev.com\/enshored\/wp-json\/wp\/v2\/media?parent=4442"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/klickerdev.com\/enshored\/wp-json\/wp\/v2\/categories?post=4442"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/klickerdev.com\/enshored\/wp-json\/wp\/v2\/tags?post=4442"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}