Every month, subscription box company Rocksbox ships customers hand-selected fashion accessories and jewelry. If a customer loves an item, they can purchase it. As a \u201cNetflix for jewelry\u201d concept, their customers loved this model. However, having grown into a well-established brand from a home-based business, the company was ready to scale and needed to expand its team.<\/p>\n
Finding stylists with a knack for selecting the ideal fashion accessories for individual customers proved challenging. They had tried building a global network of subcontracted remote workers to help meet customer demand. Managing so many independent contractors made it unscalable. The role needed a specific set of creative skills, perspectives, and training.<\/p>\n
After working with Enshored, Rocksbox can now scale their offer of individualized style suggestions that attract customers to their brand.<\/p>\n
We helped them to define the team structure. We collaboratively concluded three areas to guide us when growing the team:<\/p>\n
We built the team and got to work.<\/p>\n
Rocksbox saw incredible results with Enshored:<\/p>\n
Enshored impressed us by really taking the time to understand our business and what our needs are. We don\u2019t have to do hand-holding in terms of training, which is great! It gives us the freedom to do other things.<\/p>\n
Debbie Shen, Rocksbox Director of Member Experience<\/p><\/blockquote>\n